Refund policy

Refund Policy for Spades Customs (Services)

Effective Date: [10/24/24]

At Spades Customs, we take pride in offering premium, high-quality services to our clients. We are committed to customer satisfaction, but we understand that there may be situations where you are not fully satisfied with the service provided. This Refund Policy outlines the terms for requesting refunds and managing cancellations. By engaging our services, you agree to this Refund Policy.

1. Service Refund Policy

Due to the nature of our services, all sales are final unless specified below. We do not generally provide refunds after the service has been completed. However, under certain circumstances, we may issue partial or full refunds depending on the case.

1.1 Eligible Services for Refund

We offer refunds for services only in the following cases:

  • Incomplete Services: If for any reason Spades Customs is unable to complete the service due to factors under our control, we will issue a partial refund based on the percentage of the service not rendered.

  • Service Not Rendered: If you have paid for a service and we are unable to provide it within the agreed timeframe or terms, a full refund will be offered.

  • Incorrect or Unsatisfactory Work: If the service provided is unsatisfactory and does not meet the scope or quality as described in our agreement, we will work with you to resolve the issue. If we are unable to correct it, a partial refund may be issued, but this is evaluated on a case-by-case basis.

Note: Refunds will not be issued for dissatisfaction based on subjective preferences once the service has been performed as per agreed specifications, nor for issues outside our control (e.g., customer’s change of mind, miscommunication, external delays).

1.2 Non-Refundable Services

The following services are non-refundable:

  • Consultation Fees: Initial consultation or strategy session fees are non-refundable as they involve professional time and expertise, even if no further services are provided.

  • Completed Work: Once the service is fully completed and delivered to the client, no refunds are offered unless otherwise agreed or the service is materially different from what was promised.

  • Digital or Creative Services: For any creative services such as custom design, once work has started or drafts have been delivered, refunds will not be provided unless there is a clear failure to meet the agreed requirements.

2. Cancellations and Rescheduling

2.1 Cancellation of Services

You may cancel the service, subject to the following conditions:

  • 24-Hour Cancellation Window: Services can be canceled within 24 hours of purchase for a full refund, provided that the work has not yet commenced.

  • After 24 Hours: If a service is canceled after the 24-hour period and work has already begun, a partial refundmay be issued based on the percentage of the service completed.

For ongoing or subscription-based services, cancellations are effective at the end of the billing cycle. No prorated refunds will be issued for unused services in a billing cycle.

2.2 Rescheduling of Services

We understand that schedules can change. If you need to reschedule a service appointment, please contact us at nate@spadescustoms.com at least 48 hours in advance. Rescheduling is free of charge if done within this timeframe. For late rescheduling (less than 48 hours’ notice), a fee may apply.

3. No-Show and Late Cancellation Policy

A no-show occurs when the customer fails to attend a scheduled appointment without prior notice or rescheduling. A late cancellation refers to canceling less than 24 hours before a scheduled service.

In these cases:

  • No-Show: If you fail to show up for your appointment without notifying us at least 24 hours in advance, no refund will be issued, and you will be charged the full price of the service.

  • Late Cancellation: If you cancel with less than 24 hours’ notice, a cancellation fee of up to 50% of the service fee may be charged, depending on the nature of the service and our ability to reassign the time slot.

4. Service Modifications

If during the course of the service you request modifications or changes that are outside the original scope of work, additional fees may apply. These changes may affect timelines and will not be grounds for a refund.

Any dissatisfaction based on these requested changes or modifications will not result in a refund if the work was delivered as per your modified specifications.

5. Dispute Resolution

If you are dissatisfied with the service provided, we encourage you to reach out to us immediately at nate@spadescustoms.com to discuss your concerns. We are committed to resolving any issues amicably. Possible resolutions include:

  • Service Correction: If the service provided did not meet agreed standards, we will offer to correct the work.

  • Partial Refund: If we cannot resolve the issue through correction, we may offer a partial refund based on the work completed versus the work expected.

We will not issue refunds or provide service corrections for disputes arising from the customer’s failure to provide accurate information, changes in preference, or delays caused by third parties.

6. Refund Process

Once a refund has been approved, we will process it using the original method of payment. The time required to process refunds depends on your payment provider but typically takes between 5 to 10 business days.

To request a refund, please contact us at nate@spadescustoms.com with:

  • Your order or invoice number.

  • The reason for the refund request.

  • Any relevant supporting documentation (e.g., before/after service details, contracts, or other agreements).

7. Force Majeure

We are not liable for any delays or inability to provide services due to circumstances beyond our control, including but not limited to natural disasters, acts of war, pandemics, labor strikes, or any other unforeseeable events. In these situations, refunds may not be issued, but we will work with you to reschedule services as soon as possible.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Website. The date at the top of this page will be updated to reflect the latest revision.

By continuing to use our services after any such changes, you agree to the revised Refund Policy.

9. Contact Information

If you have any questions or need assistance with a refund or cancellation, please contact us at:

  • Email: nate@spadescustoms.com

  • Phone: [616 422-2103]